Privacy Policy

Last updated: March 2026

1. Introduction

Eden's Place ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our intimate wellness products. We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. Information We Collect

We may collect the following types of personal information:

Identity Information: Name, date of birth (for age verification purposes).
Contact Information: Email address, phone number, shipping and billing address.
Payment Information: Payment card details are processed securely through Stripe and are never stored on our servers.
Order Information: Products purchased, order history, and transaction records.
Technical Information: IP address, browser type, device information, and cookies.
Communication Data: Any correspondence you send to us, including customer support inquiries.

3. How We Use Your Information

We use your personal information for the following purposes:

To process and fulfil your orders, including shipping and delivery.
To verify that you meet the minimum age requirement (18+) to purchase our products.
To process payments securely via Stripe.
To communicate with you about your orders, account, and customer support inquiries.
To send marketing communications (only with your consent; you may opt out at any time).
To improve our website, products, and customer experience.
To comply with legal obligations and prevent fraud.

4. Payment Processing

All payments are processed securely through Stripe. We do not store your credit card details on our servers. Stripe's privacy policy and security practices apply to the processing of your payment information. For more information, visit Stripe's Privacy Policy.

5. Discreet Shipping & Billing

We understand the sensitive nature of our products. All orders are shipped in plain, unmarked packaging with no external branding or product descriptions. Billing statements will display a discreet business name.

6. Cookies & Tracking

We use cookies and similar technologies to enhance your browsing experience, analyse website traffic, and for marketing purposes. You can manage cookie preferences through your browser settings. Essential cookies (such as age verification status) are necessary for the website to function properly.

7. Third-Party Sharing

We may share your personal information with:

Payment Processors: Stripe, for secure payment processing.
Shipping Partners: To fulfil and deliver your orders.
Analytics Providers: To help us understand website usage (data is anonymised where possible).
Legal Authorities: When required by law or to protect our rights.

We will never sell your personal information to third parties.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

9. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Order data is retained for a minimum of 7 years for tax and compliance purposes.

10. Your Rights

Under Australian privacy law, you have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information (subject to legal obligations).
Opt out of marketing communications at any time.
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

11. Age Restriction

Our website and products are strictly for individuals aged 18 years and over. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have collected information from a minor, we will take steps to delete it immediately.