Refund policy

We want you to feel confident shopping at Edens Place.

Refunds may be approved where:

1. An incorrect item was received
2. The product arrives damaged or faulty
3. The item is significantly different from its description
4. Refund requests must be submitted within 7 days of receiving the item with supporting Photos, videos, description and purchase order number.
5. Refund requests must be emailed to edens.enquiries@gmail.com or fill the refund request form.
6. Approved refunds will be processed back to the original payment method within 10 - 15 business days depending on your financial institution and upon receiving the returned item. 
7. Shipping fees are non-refundable. 
8. Shipping fee for return items is the responsibility of the purchaser 

Return Policy 

For hygiene reasons, returns are only accepted for:

1. Faulty products
2. Incorrect items sent
3. Unopened items approved by our team

Return items must be:

1. Unused
2. In original packaging
3. Returned within 7 days of approval with tracking number provided by the purchaser 
4. Customers must contact our team before sending any returns.

Hygiene Policy 

For hygiene and customer safety reasons, we cannot accept returns or exchanges on:

1. Opened beauty devices
2. Adult wellness products
3. Toys that have been opened and used
4. Personal care items
5. Intimate products
6. Used accessories

If your item arrives damaged or faulty, please contact us immediately so we can assist.