Refund Policy
Refund Policy – Edens Place
We want you to feel confident shopping at Edens Place.
Refunds may be approved where:
An incorrect item was received
The product arrives damaged or faulty
The item is significantly different from its description
Refund requests must be submitted within 7 days of receiving the item with supporting photos, description & purchase order number.
Refund requests must be emailed to edens.enquiries@gmail.com
Approved refunds will be processed back to the original payment method within 10 - 15 business days depending on your financial institution and upon receiving the returned item.
Shipping fees are non-refundable.
Shipping fee for return items is the responsibility of the purchaser
Return Policy – Edens Place
We offer a 30 days satisfaction guarantee on unopen items. For hygiene reasons, returns are only accepted for:
1-Faulty products
2-Incorrect items sent
3-Unopened items approved by our team
Return items must be:
1-Unused
2-In original packaging
3-Returned within 7 days of approval with tracking number provided by the purchaser
4-Customers must contact our team before sending any returns.
Hygiene Policy – Edens Place
For hygiene and customer safety reasons, we cannot accept returns or exchanges on:
Opened beauty devices
Adult wellness products
Toys that have been opened and used
Personal care items
Intimate products
Used accessories
If your item arrives damaged or faulty, please contact us immediately so we can assist.
We want you to feel confident shopping at Edens Place.
Refunds may be approved where:
An incorrect item was received
The product arrives damaged or faulty
The item is significantly different from its description
Refund requests must be submitted within 7 days of receiving the item with supporting photos, description & purchase order number.
Refund requests must be emailed to edens.enquiries@gmail.com
Approved refunds will be processed back to the original payment method within 10 - 15 business days depending on your financial institution and upon receiving the returned item.
Shipping fees are non-refundable.
Shipping fee for return items is the responsibility of the purchaser
Return Policy – Edens Place
We offer a 30 days satisfaction guarantee on unopen items. For hygiene reasons, returns are only accepted for:
1-Faulty products
2-Incorrect items sent
3-Unopened items approved by our team
Return items must be:
1-Unused
2-In original packaging
3-Returned within 7 days of approval with tracking number provided by the purchaser
4-Customers must contact our team before sending any returns.
Hygiene Policy – Edens Place
For hygiene and customer safety reasons, we cannot accept returns or exchanges on:
Opened beauty devices
Adult wellness products
Toys that have been opened and used
Personal care items
Intimate products
Used accessories
If your item arrives damaged or faulty, please contact us immediately so we can assist.