General
Q. Can I use an LED face mask and V-face sculptor when pregnant or breastfeeding?
Yes, but always consult your doctor and seek medical approval before using our devices during pregnancy. LED masks are UV-free, non-invasive and generally considered safe.
Q. Can I use your devices on acne or wounds on my face?
Face acne is due to internal inflammation, using the devices may have an impact on the appearance of acne. We recommend using the devices once your wound is healed. Please consult your doctor and seek medical approval before using the device.
Q. Are your devices suitable for everyone?
Individuals with sensory sensitivities or have sensitive skin conditions are advised not to use this product. If you feel uncomfortable, stop using immediately and consult your doctor. Specific details are in the user manual.
Q. What should I do if the device does not work?
Ensure that the device is fully charged before using and restart product after charging is complete.
Q. What is the cause of the automatic power off during use?
Low battery, turn off product and use it after fully charged.
Q. How long until I see results?
Results vary for individuals, it is advised to use 3 times per week with results seen between 2 to 4 weeks with regular use.
9D Photon Rejuvenation Mask
Q. What does the package include?
It comes with one face mask, one charging cable, one controller, one user manual. Please note that the adapter is not included.
Q. How do I clean and store the mask?
Wipe clean with a damp cloth, do not rinse with water. Place back in the packaging, keep in a cool, dry place away from moisture and direct sunlight.
Q. Can I use your device if I have epilepsy?
Please use with caution as certain light waves and frequencies may trigger seizures. Do not use if you are sensitive to light and always consult your doctor and seek medical approval.
Q. What are the wavelengths?
Green light (calm mode) = 525nm
Yellow light (brighten mode) = 590nm
Red light (rejuvenation mode) = 660nm
Red light + near infrared light (tighten mode) = 850nm
Skin Rejuvenation Mask
Q. What does the package include?
It comes with one face mask, one charging cable, one controller, one connection cable, one user manual and two Velcro straps. Please note that the adapter is not included.
Q. How do I clean and store the mask?
Wipe clean with a damp cloth, do not rinse with water. Place back in the packaging, keep in a cool, dry place away from moisture and direct sunlight.
Q. Can I use your device if I have epilepsy?
Please use with caution as certain light waves and frequencies may trigger seizures. Do not use if you are sensitive to light and always consult your doctor and seek medical approval.
Q. What are the wavelengths?
Red light (whitening and brightening) = 800mA
Blue light (oil and acne control) = 700A
Yellow light (promote oxygen) = 870mA
Green light (balance water and oil) = 620mA
Cyan light (promote metabolism) = 1.28A
Purple light (remove acne and prints) = 1.18A
Laser light (fade dark spots) = 950mA
Magic Wand
Q. What does the package include?
It comes with one massage wand, one charging cable and one user manual. Please note that the adapter is not included.
Q. Is this body safe and waterproof?
Crafted from premium silicone and ABS, it is body-safe feel and waterproof.
Q. How do I store this?
Place back in the packaging , keep in a cool, dry place away from moisture and direct sunlight.
Scalp Massage Comb
Q. What does the package include?
It comes with one comb, one charging cable, a storage bag and one user manual. Please note that the adapter is not included.
Q. Is this waterproof?
The whole device is not waterproof, you can clean and rinse the plastic surface of the comb. The bottom charging port should not touch water.
Q. How do I store this?
Place back in the packaging or storage bag, keep in a cool, dry place away from moisture and direct sunlight.
Q. How do I clean the liquid/oil compartment?
We recommend adding less than 3mls of desired liquid or treatment oil in the compartment to avoid wastage. It is recommended to clean the compartment after every use to prevent build up with water and place it in a ventilated area for drying. Avoid adding unknown substances or corrosive liquids to avoid product damage.
V-Face Sculptor
Q. What does the package include?
It comes with one device, one charging cable, one controller, one adjustable strap and one user manual. Please note that the adapter is not included.
Q. Is this waterproof?
The device is not waterproof, do not immerse the device and charging accessories in water.
Q. How do I clean the device?
Ensure power is off and gently wipe with a clean dry cloth.
Shipping
Q. How long does shipping take?
Standard Shipping Times for the following countries
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North America : 10 - 15 business days
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Oceania: 10 - 15 business days
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Europe: 10 - 15 business days
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Asia: 10 - 15 business days
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South America: 20 - 30 business days
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Africa: 20 - 30 business days
Q. How much is shipping?
We ship all over the world. Shipping costs will be displayed at checkout depending on the cart weight.
Q. How do I track my order?
We will send you a tracking number to your email once the package has been shipped. You can use this number to track your package.
Q. Will I Pay customs?
Most likely you will not be charged any customs. In most cases we try to ensure that there are no customs charges upon arrival. But sometimes customs charges are out of our control and are dependent on the local government.
Payments
Q. International Charging Notice:
We are not responsible for any bank charges such as open balances, overdraft fees, currency exchange difference, authorization fees, or service charges resulting from the timing of charges and/or debits/credits by your bank.
Q. What are the payment options available?
We only accept Paypal for your security.
Q. Can I pay in instalments?
You can select to pay in 4 instalments via Paypal.
Q. What currency are the prices in?
All prices are in AUD.
If your card does not pay in AUD then your bank may convert your local currency to AUD to make payment for the order.
Please note that a currency conversion fee may occur from the bank here.
Q. Can I cancel my order?
For any cancellation request, please kindly email our team at edens.enquiries@gmail.com as soon as possible with your order number.
We will check with our warehouse team to see if this may be possible.
Please note that as all orders are sent directly to our warehouse, we are unable to cancel orders that have already been processed here.
Q. Can I amend my order?
Please note that as all orders are sent directly to our warehouse, we are unable to amend any orders that have already been processed.
Q. My item was damaged in transit. What can I do?
If a received product is damaged or defective then please kindly email our team immediately at edens.enquiries@gmail.com. Refer to our returns policy.
*Didn’t find what you were looking for? Email us at edens.enquiries@gmail.comor contact us through our contact page and one of our friendly team members will be more than happy to answer any questions for you.