Shipping policy
How Long Does Shipping Take?
Shipping times vary depending on your location. Below are the estimated delivery timeframes:
| Location | Estimated Shipping Time |
|---|---|
| United States, Canada | 8-14 business days |
| Australia, New Zealand | 8-14 business days |
| UK, Europe | 8-14 business days |
Please note that shipping times do not include our 3-5 business day processing time.
Processing Details
Once your order has been verified and payment has been approved, processing begins.
Processing takes approximately 3-5 business days, excluding weekends and holidays.
After processing is complete, your order will be shipped from our establishment.
Shipping and Handling
All orders are dispatched within 3-5 business days.
All orders include tracking, allowing you to monitor your package from dispatch until delivery.
Edens Place is not responsible for:
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Untracked parcels that go missing
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Shipping delays
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Lost or damaged shipments
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Orders sent to incorrect or invalid addresses
My Tracking Number Is Not Currently Working
Don’t worry. This can happen depending on the shipping carrier used for your location.
Tracking information may take a few days to update on the carrier’s system.
If your tracking number is still not working after 5 business days, please contact our support team through the “Contact Us” page.
Do You Offer Refunds?
Yes, we do.
We understand that trying a new product can sometimes feel uncertain, which is why we offer a 30-day money-back guarantee.
Please visit our Refund & Return Policy page for more information.
P.O. Box Deliveries (Please Read)
We use the first available shipping carrier to ensure your order reaches you as quickly as possible.
Unfortunately, due to security reasons, many private couriers are unable to deliver to P.O. Boxes.
Please provide one of the following shipping addresses:
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Home address
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Street address
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Workplace address
Customs & Duty Charges
International orders may be subject to local customs charges.
Any customs fees, import duties, or related charges are applied once the parcel reaches the destination country.
These charges are not included on our website and must be paid by the recipient.
Edens Place has no control over these charges and cannot predict the amount that may be required.
For information regarding customs duties and charges, please contact your local customs office.
Edens Place cannot be held responsible for additional customs charges and cannot accept returns due to unpaid customs fees.
Customs policies vary by country, so please check with your local customs authority for further details.
If you refuse to pay customs charges, your parcel may be abandoned, and Edens Place will not be responsible for any resulting loss of funds.
If you have any questions regarding your order, please email us at: