How Long Does Shipping Take?
Shipping times vary depending on your location. Below are the estimated delivery timeframes:
| Location |
Estimated Shipping Time |
| United States, Canada |
8-14 business days |
| Australia, New Zealand |
8-14 business days |
| UK, Europe |
8-14 business days |
Please note that shipping times do not include our 3-5 business day processing time.
Processing Details
Once your order has been verified and payment has been approved, processing begins.
Processing takes approximately 3-5 business days, excluding weekends and holidays.
After processing is complete, your order will be shipped from our establishment.
Shipping and Handling
Shipping fees vary depending on your shipping address, it will be calculated and checkout.
All orders are dispatched within 3-5 business days.
All orders include tracking, allowing you to monitor your package from dispatch until delivery.
Edens Place is not responsible for:
-
Untracked parcels that go missing
-
Shipping delays
-
Lost or damaged shipments
-
Orders sent to incorrect or invalid addresses
My Tracking Number Is Not Currently Working
Don’t worry. This can happen depending on the shipping carrier used for your location.
Tracking information may take a few days to update on the carrier’s system.
If your tracking number is still not working after 5 business days, please contact our support team through the “Contact Us” page.
Do You Offer Refunds?
Yes, we do.
Refunds can be processed, please see our refund policy for more information.
P.O. Box Deliveries (Please Read)
We use the first available shipping carrier to ensure your order reaches you as quickly as possible.
Unfortunately, due to security reasons, many private couriers are unable to deliver to P.O. Boxes.
Please provide one of the following shipping addresses:
-
Home address
-
Street address
-
Workplace address
Customs & Duty Charges
International orders may be subject to local customs charges.
Any customs fees, import duties, or related charges are applied once the parcel reaches the destination country.
These charges are not included on our website and must be paid by the recipient.
Edens Place has no control over these charges and cannot predict the amount that may be required.
For information regarding customs duties and charges, please contact your local customs office.
Edens Place cannot be held responsible for additional customs charges and cannot accept returns due to unpaid customs fees.
Customs policies vary by country, so please check with your local customs authority for further details.
If you refuse to pay customs charges, your parcel may be abandoned, and Edens Place will not be responsible for any resulting loss of funds.
Notice
1. Force Majeure Exemption:
Edens Place shall not be held liable for logistics delays caused by force majeure events, including but not limited to natural disasters (e.g., earthquakes, typhoons), pandemic control measures, wars, strikes, or customs clearance delays.
2. Risk and Loss:
All goods purchased from us are subject to transportation contracts. This means the risk of loss and ownership of such goods transfers to the customer upon our delivery to the carrier.
After-Sales Claims Process
i) Time Limits
Loss/Non-Delivery: A report must be submitted within 7 calendar days after the package is marked as "Delivered."
Incorrect Shipment/Damage: Must include clear organic photographic and video evidence with the shipping label within 48 hours of receipt.
ii) Handling Rules
All delivery issues must be reported via the customer service emailedens.enquiries@gmail.com
Edens Place reserves the right to:
-
Request supplementary proof (e.g., unboxing videos).
-
Deny replacements/refunds based on individual case assessments.
Other Important Notes
Address Accuracy:
Edens Place is not responsible for losses resulting from incorrect delivery addresses provided by customers. Customers are solely responsible for ensuring all delivery details are accurate.
If you have any questions regarding your order, please email us at:
edens.enquiries@gmail.com
